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Delivery Information

We offer complimentary UK shipping on all orders over £250 – you can shop from as many brands and designers as you wish, all UK orders over £250 qualify for FREE shipping. Yay!

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, we aim to have it dispatched within 2 business days.

Kindly note, as we process all payments and refunds, we hold on to all funds until the transaction is complete and there are no issues with the order ie no return requests etc. Please make sure you request a return through us before you send back any returns –  read our full returns policy here

We have a flat shipping rate for UK and EU customers – meaning you can shop from as many brands as you please and only pay one flat shipping fee. Our shipping rates are:

£5 UK under £250

£10 EU

Free UK shipping over £250

 If you are ordering pre-order products, please see the brand/designer product page for estimated shipping date or contact us if you need assistance.

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date. You can also follow the delivery progress under ‘My Orders’ in your account.

If you order from multiple brands, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

Express Shipping

If you require express shipping, please contact us here before placing an order and we will be able to arrange a bespoke shipping arrangement for you to get your purchases delivered to you in a fashionable timescale.

International Shipping

We offer international shipping. Rates will vary across brands/designers for international orders (non UK and non EU) and the total cost will be calculated at check out. Shipping rates do not include customs charges. If you have any questions regarding international shipping, please do not hesitate to contact us.

Cancellations
As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order.

Bespoke/Customised items
We hope you’re excited to order your customised item. Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the partner page for more information on manufacturing times or contact us here.

Please note: although customised items have a longer lead time, payment will be taken shortly after you place your order.

Pre-Order Items
Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the partner page for more information on manufacturing times or contact us here.

Please note: although pre-order items have a longer lead time, payment will be taken shortly after you place your order.

Pricing
When you shop with us, you are shopping pieces directly from our luxury brands and designers that we have expertly curated for you. Prices are determined by the brands/designers; therefore, we don’t have any control over price variation.

Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.

Payments
If you pay by debit card or PayPal, we will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately. If you pay using Klarna, payments will be arranged according to your preferred Klarna plan ie Pay later in 14 days or slice it in 3 instalments.

We accept the following cards:

Visa, MasterCard, American Express, Delta, Visa Electron, PayPal

Please note: We do not accept cash on delivery

Are my personal details safe?
We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. We do not have access to your sensitive data ie payment data and do not store this information on our website.  We are fashion experts and so we leave transaction processing and sensitive data safety to the experts – PayPal and Klarna. For further details, please see our Privacy Policy.

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